Informazioni su Klarna
Who is Klarna?
Klarna is a Swedish payment service provider that takes responsibility for users’ payments. Klarna provides simplified payment solutions for over 200,000 online shops. To date, more than 85 million customers worldwide have relied on Klarna for their payments.
How does ‘Pay after delivery’ work?
Within two days of order confirmation, the user receives an email from Klarna with payment instructions. They then have 30 days to try the product and, if satisfied, complete the payment online – conveniently and at no extra cost – using a credit or debit card via the Klarna.app or by visiting www.klarna.com/it.
Who is eligible for the “Pay after delivery” option?
To use ‘Pay after delivery’, you must be at least 18 years old. Although the ‘Pay after delivery’ option is widely advertised, it is subject to the user’s financial circumstances. If you choose to use the ‘Pay after 30 days’ option, our assessment will not affect your credit rating.
How can you increase your chances of being accepted for the ‘Pay after delivery’ option?
Klarna is unique and offers the ‘Pay after delivery’ option based on a number of factors, such as the order value, order history and product availability. If you are over 18, you can increase your chances of being offered the “Pay 30 days later” option by ensuring you provide your full name and an accurate address, as well as
using your registered billing address for delivery. All orders are assessed on a case-by-case basis. Just because you have used the ‘Pay after delivery’ option previously does not mean you will be offered it for every order; and, if you have been declined the option previously, it does not mean you will be declined for all future orders.
Will a credit check be carried out on the user?
Klarna may carry out so-called ‘soft enquiries’ (or soft credit checks), which have no effect on your credit score and are visible only to you and Klarna, but not to other credit reference agencies. Neither Klarna nor Zeta srl carry out credit checks on the user that could affect their credit score.
Why isn’t the ‘Pay after delivery’ option available to everyone?
Although the ‘Pay after delivery’ option is widely advertised, it is not always available to everyone. The ‘Pay after delivery’ option is automatically generated by algorithms that depend on a number of factors, including the order total, the online shop, your previous order history and the availability of the item. Alternatively, you can complete your order by paying with a debit or credit card at the checkout.
What payment options are available with Klarna?
You can pay by debit or credit card straight away at checkout, or take advantage of the ‘Pay after delivery’ option, which allows you to pay for your purchases by debit or credit card at a later date. You can always keep track of your outstanding payments in the Klarna app.
What happens if you cancel or return your order?
As soon as Zeta srl accepts the cancellation or return, Klarna will cancel the charge or refund the payment. The return will be visible immediately in the Klarna app.
What happens if you don’t pay for your order?
Payment is due 30 days after the item is dispatched. To help you pay on time, we’ll remind you two days before the payment is due: you’ll receive a push notification from the Klarna app or a payment reminder by email, and if you’re late, we’ll also send you a text message or a letter. If you do not pay on time using the ‘Pay after delivery’ option, your credit score will not be affected.
You have been asked to visit the Klarna website. Is this correct?
If you have chosen to pay using the ‘Pay after delivery’ option, Klarna will send you an email with further details on how to make the payment. This email will contain a link to the Klarna website where you can complete the payment using your debit or credit card. You can always view the payment instructions in the Klarna app.
What information does the user need to provide when making a purchase?
If you wish to pay with Klarna, you will need to provide your name, address and email address. For some orders, you may also need to provide your
mobile phone number or date of birth. All information will be sent to your email address, including payment reminders and links to your online statements.
It is very important that you provide us with the correct details, as otherwise your payment information may not be received.
Are your payment details secure?
Your payment details are processed securely by Klarna. No card details are transferred to or retained by Zeta srl. All transactions take place over connections secured by the very latest industry security protocols.
Can I pay before the due date?You can pay for your order at any time after receiving the email from Klarna containing your payment details. Simply follow the instructions in this email or in the Klarna app, which explain how to pay.
Has the payment gone through?
If you pay by card, Zeta srl will confirm your order immediately. If you use the ‘Pay after delivery’ option, Klarna will send a payment confirmation to the email address you provided when placing your order. If you have made a payment but have not received a payment confirmation, you can always check the status
of your order and payments by logging into the Klarna app or visiting www.klarna.com/it
What happens to the user’s statement after returning the goods?
Once Zeta srl has received the return (partial or full) and the user has received confirmation of receipt, Klarna will send an updated statement in the case of a partial return. In the case of a full return, the statement will be closed. The user can always check the status of their order in the Klarna app.
You have received the statement but have not yet received the goods.
You have 30 days to pay, so there is no need to pay straight away. If the due date is approaching and the goods have not arrived, you should contact Zeta srl to check on the delivery. You can also contact Klarna Customer Service so that we can extend the payment due date or put the order on hold in the Klarna app pending delivery.
You have cancelled your order. How long will it take to receive your refund?
As soon as the shop has processed the cancellation or return, the refund will be processed within 5 working days.
The user has requested a refund; how will this be processed?If the order was paid for by card, the refund will be credited to the same card. If the statement has not yet been settled, the refund will reduce the total amount on the statement or clear it entirely.
The user has not received any emails regarding their statement or payment details.
If you do not have your statement number, you can log in to the Klarna app or visit the website www.klarna.com/it, where you can view all your orders and make payments.
How can I contact Klarna if I have further queries about payments?
Please refer to the Klarna app or the Klarna Customer Service page for a full list of frequently asked questions, telephone numbers and live chat.
Klarna is a Swedish payment service provider that takes responsibility for users’ payments. Klarna provides simplified payment solutions for over 200,000 online shops. To date, more than 85 million customers worldwide have relied on Klarna for their payments.
How does ‘Pay after delivery’ work?
Within two days of order confirmation, the user receives an email from Klarna with payment instructions. They then have 30 days to try the product and, if satisfied, complete the payment online – conveniently and at no extra cost – using a credit or debit card via the Klarna.app or by visiting www.klarna.com/it.
Who is eligible for the “Pay after delivery” option?
To use ‘Pay after delivery’, you must be at least 18 years old. Although the ‘Pay after delivery’ option is widely advertised, it is subject to the user’s financial circumstances. If you choose to use the ‘Pay after 30 days’ option, our assessment will not affect your credit rating.
How can you increase your chances of being accepted for the ‘Pay after delivery’ option?
Klarna is unique and offers the ‘Pay after delivery’ option based on a number of factors, such as the order value, order history and product availability. If you are over 18, you can increase your chances of being offered the “Pay 30 days later” option by ensuring you provide your full name and an accurate address, as well as
using your registered billing address for delivery. All orders are assessed on a case-by-case basis. Just because you have used the ‘Pay after delivery’ option previously does not mean you will be offered it for every order; and, if you have been declined the option previously, it does not mean you will be declined for all future orders.
Will a credit check be carried out on the user?
Klarna may carry out so-called ‘soft enquiries’ (or soft credit checks), which have no effect on your credit score and are visible only to you and Klarna, but not to other credit reference agencies. Neither Klarna nor Zeta srl carry out credit checks on the user that could affect their credit score.
Why isn’t the ‘Pay after delivery’ option available to everyone?
Although the ‘Pay after delivery’ option is widely advertised, it is not always available to everyone. The ‘Pay after delivery’ option is automatically generated by algorithms that depend on a number of factors, including the order total, the online shop, your previous order history and the availability of the item. Alternatively, you can complete your order by paying with a debit or credit card at the checkout.
What payment options are available with Klarna?
You can pay by debit or credit card straight away at checkout, or take advantage of the ‘Pay after delivery’ option, which allows you to pay for your purchases by debit or credit card at a later date. You can always keep track of your outstanding payments in the Klarna app.
What happens if you cancel or return your order?
As soon as Zeta srl accepts the cancellation or return, Klarna will cancel the charge or refund the payment. The return will be visible immediately in the Klarna app.
What happens if you don’t pay for your order?
Payment is due 30 days after the item is dispatched. To help you pay on time, we’ll remind you two days before the payment is due: you’ll receive a push notification from the Klarna app or a payment reminder by email, and if you’re late, we’ll also send you a text message or a letter. If you do not pay on time using the ‘Pay after delivery’ option, your credit score will not be affected.
You have been asked to visit the Klarna website. Is this correct?
If you have chosen to pay using the ‘Pay after delivery’ option, Klarna will send you an email with further details on how to make the payment. This email will contain a link to the Klarna website where you can complete the payment using your debit or credit card. You can always view the payment instructions in the Klarna app.
What information does the user need to provide when making a purchase?
If you wish to pay with Klarna, you will need to provide your name, address and email address. For some orders, you may also need to provide your
mobile phone number or date of birth. All information will be sent to your email address, including payment reminders and links to your online statements.
It is very important that you provide us with the correct details, as otherwise your payment information may not be received.
Are your payment details secure?
Your payment details are processed securely by Klarna. No card details are transferred to or retained by Zeta srl. All transactions take place over connections secured by the very latest industry security protocols.
Can I pay before the due date?You can pay for your order at any time after receiving the email from Klarna containing your payment details. Simply follow the instructions in this email or in the Klarna app, which explain how to pay.
Has the payment gone through?
If you pay by card, Zeta srl will confirm your order immediately. If you use the ‘Pay after delivery’ option, Klarna will send a payment confirmation to the email address you provided when placing your order. If you have made a payment but have not received a payment confirmation, you can always check the status
of your order and payments by logging into the Klarna app or visiting www.klarna.com/it
What happens to the user’s statement after returning the goods?
Once Zeta srl has received the return (partial or full) and the user has received confirmation of receipt, Klarna will send an updated statement in the case of a partial return. In the case of a full return, the statement will be closed. The user can always check the status of their order in the Klarna app.
You have received the statement but have not yet received the goods.
You have 30 days to pay, so there is no need to pay straight away. If the due date is approaching and the goods have not arrived, you should contact Zeta srl to check on the delivery. You can also contact Klarna Customer Service so that we can extend the payment due date or put the order on hold in the Klarna app pending delivery.
You have cancelled your order. How long will it take to receive your refund?
As soon as the shop has processed the cancellation or return, the refund will be processed within 5 working days.
The user has requested a refund; how will this be processed?If the order was paid for by card, the refund will be credited to the same card. If the statement has not yet been settled, the refund will reduce the total amount on the statement or clear it entirely.
The user has not received any emails regarding their statement or payment details.
If you do not have your statement number, you can log in to the Klarna app or visit the website www.klarna.com/it, where you can view all your orders and make payments.
How can I contact Klarna if I have further queries about payments?
Please refer to the Klarna app or the Klarna Customer Service page for a full list of frequently asked questions, telephone numbers and live chat.